Issue: No reverb

connected to guitar and no sound at all. connecting player to aux works fine. Did a factory reset to no avail.

The amp is all computerized, and can even take firmware updates, but Fender no longer supports the software.

From Fender:

Effective March 20, 2020 Fender® FUSE™ has been discontinued.

Re-soldering jacks and connections did not help. Beyond our capability to repair.

Status: waiting to return to customer.